Frequently Asked Questions

How do we start a fundraiser with DFS Canada?
Call us at 1-800-667-1272 (Monday – Friday, 9:00AM-4:00PM PST) to speak with a Customer Service Specialist who can answer all your questions and help you get started.

How long will it take to receive the sales materials we need to conduct a fundraiser?
All orders for sales materials are shipped within one to two business days. Depending on your location, it can take up to 5 days to receive the materials.

How many people are required to participate in the fundraiser?
There is no minimum number of participants required. However, our Customer Service Specialists can recommend a program that is best suited for the size of your group.

How long should a typical fundraiser last?
We recommend a two-week selling period.

Do we have to pay for the catalogues?
There is never a charge for fundraising materials to groups that complete their fundraiser. However, groups that do not submit a fundraiser order will be billed for the catalogues and handling.

Is there a sales tax on the orders?
The sales tax is included in the retail price.

Should students (sellers) collect the money when they take the order or wait until they deliver the products?
We suggest that you collect the money when the order is taken. This simplifies (and speeds up) the process and makes your profit readily available to you.

.How long will it take for products to arrive?
The products will arrive within two to four weeks of our receiving your order. (Usually much sooner)

Do I have to separate the orders myself?
No. For our catalogue programs, orders are packed and labelled for individual sellers. No time consuming sorting!

What is the school’s or group’s profit?
Profits vary dependent on the fundraising program and the size of the order. Ask our customer service specialist.

Do we have to pay for shipping?
There are minimums for free shipping. Most groups achieve the amount for free shipping.

What happens if an item is damaged or broken?
We guarantee all items and will replace the item.

Can late orders be faxed or emailed?
Yes, our fax number is (604) 596-0924 email dfs2@telus.net  Always call or email us to confirm that we have received your order.